tag:status.yorb.tech,2005:/historyYorb Limited Status - Incident History2024-03-29T20:52:14+13:00Yorb Limitedtag:status.yorb.tech,2005:Incident/203158892024-03-22T08:16:25+13:002024-03-22T08:16:25+13:00Spark Outage in Napier Region<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>08:16</var> NZDT</small><br><strong>Resolved</strong> - Spark is Operational and all the services are working as expected.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>08:15</var> NZDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>16:18</var> NZDT</small><br><strong>Investigating</strong> - Customers in Napier Region may be experiencing a loss of Internet service. The outage started 21st March 2024 at 15:25. Spark is working on it at this stage for a fix.</p>tag:status.yorb.tech,2005:Incident/199447262024-03-14T13:40:20+13:002024-03-14T13:40:20+13:00FortiNet Critical Vulnerability<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>13:40</var> NZDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>22:54</var> NZDT</small><br><strong>Monitoring</strong> - We have completed patching of Fortinet Firewalls for all of our SecureNET clients early this evening. We have now also completed manual patching of all MSA Clients Firewalls.<br /><br />We have further notified all other clients of the potential impacts, we will continue to monitor this situation over the weekend.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>17:17</var> NZDT</small><br><strong>Update</strong> - We have formulated a Response to this Critical Incident.<br /><br />We will be issuing the recommended Firmware updates to all SeucreNET clients from 7.00pm tonight. We will also additionally be issuing manual updates to all of our MSA agreement clients throughout the night.<br /><br />There may be a brief outage during these updates, we apologize for any inconvenience this may cause however this update cannot be delayed.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>16:36</var> NZDT</small><br><strong>Identified</strong> - We are aware of multiple new Critical Vulnerabilities in the Fortinet Firewall products.<br /><br />We have been notified of CVE-2024-21762 and CVE-2024-23113 affecting FortiOS SSL VPN. Fortinet is aware of potential exploitation of CVE-2024-21762 in the wild.<br /><br />We are presently formulating our response to this and expect to be issuing firmware updates or mitigations as soon as possible.</p>tag:status.yorb.tech,2005:Incident/202380452024-03-14T12:20:15+13:002024-03-14T12:20:15+13:00Mixed Sites Down<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>12:20</var> NZDT</small><br><strong>Resolved</strong> - Fault has been resolved and all website are now back up and running.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>12:10</var> NZDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>12:03</var> NZDT</small><br><strong>Identified</strong> - Our Engineer has identified the issue and is currently working to resolve.<br /><br />Next update will be within 30 minutes.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>11:29</var> NZDT</small><br><strong>Investigating</strong> - An issues with MySQL has been identified, this has lead to multiple mix sites being down.<br />Yorb Engineer is currently investigating.</p>tag:status.yorb.tech,2005:Incident/193581072023-12-11T16:24:34+13:002023-12-11T16:24:34+13:00Investigate reports of faulty Window Updates<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>16:24</var> NZDT</small><br><strong>Resolved</strong> - Team have identified the issue and have come up with a fix for it. Closing the current incident. If you still experience the similar issue, please do not hesitate to call us on 0800 600 606 (option 1)</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>11:44</var> NZDT</small><br><strong>Update</strong> - Team is still investigating further on the issue and we are reaching out to the Third Party vendors as well for the fix. If you experience any similar issue, please contact us on 0800 600 606(option 1)</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>16:35</var> NZDT</small><br><strong>Update</strong> - Rolling back windows to 21H2 is the quick fix to be done to get the device working. Currently rolling over to 22H2 or 23H2 have resolved the issue.<br />• Engineers will run through the Windows 11 upgrade assistant to upgrade to a newer version of Windows 11 as a permanent fix.<br />Team is currently working on and the incident is still under investigation. Next update will be tomorrow.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>10:05</var> NZDT</small><br><strong>Investigating</strong> - We have received reports of multiple users have missing task bar after the last night update. This is currently being investigated by the tech. The updates are being rolled back to previous version.<br />If you are experiencing any issues and need urgent support, please phone through to our team on 0800 600 606(Option 1)</p>tag:status.yorb.tech,2005:Incident/193950682023-12-11T13:52:53+13:002023-12-11T13:52:53+13:00FortiCloud AP - Wifi Issue<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>13:52</var> NZDT</small><br><strong>Resolved</strong> - All the site have restored the services and is back up and running. Closing the incident. If you have any further queries related to the incident, please contact us.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>09:58</var> NZDT</small><br><strong>Identified</strong> - We have received reports of network issues impacting clients on Forticloud AP's. Team have identified the issue and investigating further, an update will be provided as soon as possible.<br />If you experience any similar issue, please do not hesitate to reach out to us on 0800 600 606 ( Option 1)</p>tag:status.yorb.tech,2005:Incident/193579762023-12-07T09:49:28+13:002023-12-07T09:57:38+13:00Investigate reports of faulty Window Updates<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>09:49</var> NZDT</small><br><strong>Resolved</strong> - We have received reports of multiple Northland Waste users have missing task bar after the last night update. This is currently being investigated by the tech. The updates are being rolled back to previous version.<br />If you are experiencing any issues and need urgent support, please phone through to our team on 0800 600 606(Option 1)</p>tag:status.yorb.tech,2005:Incident/192449872023-12-01T14:08:18+13:002023-12-07T09:49:09+13:00Investigation Reports of Faulty Window Updates<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>14:08</var> NZDT</small><br><strong>Resolved</strong> - Team is proceeding to close the global incident and monitor the current incident further internally. As of now the work around is to roll back the windows 11 updates back to windows 10. Until there is a permanent fix. Updating the incident status to resolved but the ticket will be managed</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>14:06</var> NZDT</small><br><strong>Monitoring</strong> - Team is proceeding to close the global incident and monitor the current incident further internally. As of now the work around is to roll back the windows 11 updates back to windows 10. Until there is a permanent fix. Updating the incident status to resolved but the ticket will be managed</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>15:57</var> NZDT</small><br><strong>Update</strong> - Investigation is still in progress. Team will be providing updates as soon as we confirm what is causing it.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>12:07</var> NZDT</small><br><strong>Update</strong> - No further updates on this incident. Team is actively investigating. Any further information will be posted.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>09:47</var> NZDT</small><br><strong>Investigating</strong> - We have received reports with Windows updates causing BSOD and Boot Loops. Team is currently conducting an investigation on this.<br />Some of the issues reported<br />• Constant Blue Screens of Death<br />• Experiencing Boot loops<br />• Missing Start menu<br />• Any other symptom suspected of being from Windows updates<br /><br />If you are experiencing any issues and need urgent support. Please phone through to our team on 0800 600 606(Option 1)</p>tag:status.yorb.tech,2005:Incident/187692462023-10-16T08:12:58+13:002023-10-16T08:12:58+13:002Talk Down<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>08:12</var> NZDT</small><br><strong>Resolved</strong> - No further Issues have been observed over the last 24 hours so the incident will be closed.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>14:01</var> NZDT</small><br><strong>Update</strong> - 2Talk continue to monitor DC health and this will be done for 24 hours, the incident will be left open until then. All the services are expected to be fully operational. Resolved Monitoring</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>11:55</var> NZDT</small><br><strong>Monitoring</strong> - 2talk updates that they continue to monitor DC health and all 2 Talk services are expected to be fully operational now</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>10:23</var> NZDT</small><br><strong>Identified</strong> - Most services should be restored now. Technicians continue to perform health checks and complete remedial actions.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>08:29</var> NZDT</small><br><strong>Investigating</strong> - We have received reports of 2talk is down. There is power issues in their Data centre and they currently investigating to restore it back<br />Who is Affected : Users who uses 2talk.<br /><br />Yorb will be contacting the affected clients and the progress will be updated.</p>tag:status.yorb.tech,2005:Incident/178939792023-07-20T11:32:06+12:002023-07-20T11:32:06+12:00Yorb Client Portal Outage<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>11:32</var> NZST</small><br><strong>Resolved</strong> - This incident has been resolved, if you have having any outstanding issues please contact our Support Team on 0800 600 606 option 1.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>11:06</var> NZST</small><br><strong>Monitoring</strong> - A fix has been implemented by our software vendor. Initial testing shows clients are able to login and see all past tickets.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>10:24</var> NZST</small><br><strong>Identified</strong> - We have been made aware that the Yorb client portal is currently not functioning for some of our clients. You may not be able to log in or view any of your tickets at this time.<br /><br />We are currently working with our provider to resolve this issue.</p>tag:status.yorb.tech,2005:Incident/166927422023-04-06T07:41:05+12:002023-04-06T07:41:06+12:003CX Supply Chain Attack<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>07:41</var> NZST</small><br><strong>Resolved</strong> - We have identified and assisted affected customers to remove any 3CX software they may have installed. At this stage the advice from 3CX and Security vendors is to not use the Desktop Application and continue to use the Web App.<br /><br />Please see here for further information: https://www.3cx.com/blog/news/security-incident-updates/</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>08:58</var> NZDT</small><br><strong>Identified</strong> - 3CX has acknowledged the discovery of a security issue in both the Windows and Mac desktop applications. The advice from Yorb and the Vendor is for users to continue using the web app until they release a security update.<br /><br />Further information is available from 3CX directly, Yorb will continue to monitor the situation closely.<br /><br />https://www.3cx.com/blog/news/desktopapp-security-alert/</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>13:42</var> NZDT</small><br><strong>Investigating</strong> - We are aware of the current threat that is affecting our 3CX customers and we are working tirelessly to provide a swift and effective response.</p>tag:status.yorb.tech,2005:Incident/164061322023-03-13T08:52:22+13:002023-03-13T08:52:22+13:00Fortinet software Remote Code Execution and Denial of Service vulnerability<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>08:52</var> NZDT</small><br><strong>Resolved</strong> - We have confirmed that the mitigation recommended by Fortinet is in place and issued precautionary updates to all SecureNet devices.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>15:52</var> NZDT</small><br><strong>Monitoring</strong> - As Fortinet’s mitigation strategy matches Yorb’s current security policies, we have no reason to believe that any clients are susceptible to this attack. We will continue to monitor this situation over the weekend.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>09:57</var> NZDT</small><br><strong>Identified</strong> - Yesterday we have been made aware of new Firewall Vulnerabilities that affect all Fortigate units currently in circulation.<br /><br />As Fortinet’s mitigation strategy matches Yorb’s current security policies, we have no reason to believe that any clients are susceptible to this attack currently. We are currently reviewing all devices to ensure that the recommended workaround is in place.<br /><br />Additionally, as an added precaution and if you are on a SecureNET agreement with Yorb, we will be automatically issuing updates to your devices starting at 7pm tonight. If you would like more information on this service please contact your Client Manager.<br /><br />If you have any questions at all, please contact us on 0800 600 606 or support@yorb.tech</p>tag:status.yorb.tech,2005:Incident/161270792023-02-28T13:10:53+13:002023-02-28T13:10:53+13:00Cyclone Gabrielle<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>13:10</var> NZDT</small><br><strong>Resolved</strong> - Our teams continue to work with our clients in the Hawkes Bay and surrounding regions, where power and services have mostly been restored. Our Napier office is open and operational, should you require our help please call our Support Team on 0800 600 606 or support@yorb.tech.<br /><br />We will closing off this incident as we now move to standard operations.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>10:08</var> NZDT</small><br><strong>Monitoring</strong> - We are receiving reports that power and connectivity are being restored in the Hawkes Bay and surrounding regions, including our Napier office which is now operational.<br /><br />We are ready and available to assist you and your business should you require our help, for urgent faults or requests please call our Support Team on 0800 600 606. For your lower priority needs, please email us on support@yorb.tech. <br /><br />We will continue to monitor the situation in the Hawkes Bay closely and provide updates here as this develops.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>12:00</var> NZDT</small><br><strong>Update</strong> - We have received reports that some regions of the Hawkes Bay have had power restored or are coming back online. <br /><br />Our team is working to proactively get hold of our Hawkes Bay clients and understand what we can do to support them following the significant impact and challenges caused by Cyclone Gabrielle. <br /><br />The Yorb team is still operational and available to assist you and your business should you require our help, for urgent faults or requests please call our Support Team on 0800 600 606. For your lower priority needs, please email us on support@yorb.tech. <br /><br />We will continue to monitor the situation in the Hawkes Bay closely and provide updates here as this develops. <br /><br />Please note that as power to the Napier region is still offline, our Napier office is temporarily closed.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>09:02</var> NZDT</small><br><strong>Update</strong> - Unfortunately, there is still no power throughout the Hawkes Bay as the weather event continues. We are continuing to monitor the situation for any changes.<br /><br />Our team is still operational and we are available should you require any assistance, please call us on 0800 600 606 or email support@yorb.tech</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>08:53</var> NZDT</small><br><strong>Identified</strong> - We are aware of major internet and power outages affecting most of the Hawkes Bay due to the Cyclone Gabrielle. Whilst this is out of our control we are here and available should you need any assistance. We are contacting all affected clients however getting through is becoming increasingly difficult. Please contact us on 0800 600 606 or email us at support@yorb.tech if you require our assistance.<br /><br />Due to the state of emergency, our Hawkes Bay team is also affected, and their availability is limited. We will be asking them to not travel during this event.</p>tag:status.yorb.tech,2005:Incident/150319252022-12-16T08:16:01+13:002022-12-16T08:16:01+13:00Critical Fortinet Firewall vulnerability<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>08:16</var> NZDT</small><br><strong>Resolved</strong> - All clients that have accepted this update have been completed and no further impact has been advised from Fortinet or CertNZ.<br /><br />If you haven't yet, and would like to organise an update to your firewall, please reach out to support@yorb.tech or call 0800 600 606<br /><br />More information here: https://www.cert.govt.nz/it-specialists/advisories/fortinet-software-sslv-vpn-remote-code-execution-vulnerability/</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>09:14</var> NZDT</small><br><strong>Monitoring</strong> - We have updated all clients on our Total and Remote support agreements and those that have requested an update. We have notified all other potentially affected clients and will continue to monitor the situation.<br /><br />If you would like to organise an update to your firewall, please reach out to support@yorb.tech or call 0800 600 606<br /><br />More information here: https://www.cert.govt.nz/it-specialists/advisories/fortinet-software-sslv-vpn-remote-code-execution-vulnerability/</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>19:19</var> NZDT</small><br><strong>Update</strong> - We are beginning our patching of identified devices for supported clients and those that have requested an update. We will continue to monitor the update progress overnight.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>11:28</var> NZDT</small><br><strong>Identified</strong> - We are aware of a new Firewall vulnerability on all Fortigates that is being actively exploited in the wild. Fortinet have issued updates and we will be updating all clients on SecureNET, Total Support and Remote Support agreements as soon as practical while we notify all other potentially affected clients.<br /><br />If you would like to organise an update to your firewall, please reach out to support@yorb.tech or call 0800 600 606<br /><br />More information here: https://www.cert.govt.nz/it-specialists/advisories/fortinet-software-sslv-vpn-remote-code-execution-vulnerability/</p>tag:status.yorb.tech,2005:Incident/107867582022-08-09T14:41:29+12:002022-08-09T14:41:29+12:00Google Experiencing Intermittent Service Degradation<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>14:41</var> NZST</small><br><strong>Resolved</strong> - Issues with Google Search services have been resolved.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>14:07</var> NZST</small><br><strong>Update</strong> - External reports of this issue are slowing, and internal testing verifies that the Google Search service now appears stable. We will continue to monitor over the next hour.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>13:43</var> NZST</small><br><strong>Monitoring</strong> - We are receiving reports of intermittent errors for users when using Google Search. Affected users receive a 500 Error 'The server encountered an error and could not complete your request.' - we are closely monitoring the situation, which appears to be impacting users globally.</p>tag:status.yorb.tech,2005:Incident/106571592022-07-21T21:48:43+12:002022-07-21T21:48:43+12:00Teams Issues<p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>21:48</var> NZST</small><br><strong>Resolved</strong> - We have confirmed that all services are now restored.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>15:32</var> NZST</small><br><strong>Monitoring</strong> - We are starting to see services restored and will continue to monitor the situation</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>15:18</var> NZST</small><br><strong>Identified</strong> - Microsoft has identified the issue and are currently working on a fix</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>14:12</var> NZST</small><br><strong>Update</strong> - Microsoft have acknowledged the issue which is affecting multiple countries. They are currently investigating.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>13:40</var> NZST</small><br><strong>Investigating</strong> - We are receiving multiple reports of Teams Issues. So far we are aware of issues messaging and receiving incoming calls. We are currently investigating the issues.</p>tag:status.yorb.tech,2005:Incident/101626532022-06-07T21:23:40+12:002022-06-07T21:23:40+12:00Power outages<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>21:23</var> NZST</small><br><strong>Resolved</strong> - This incident has now been resolved and Powerco has reported all sites are back online</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>10:11</var> NZST</small><br><strong>Monitoring</strong> - Power appears to have come back online for all clients at present however we are pending notification from Powerco.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>09:34</var> NZST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>09:33</var> NZST</small><br><strong>Investigating</strong> - There are currently large scale power outages across Palmerston North including the Yorb offices. We are currently operating at a limited capacity. We are currently tracking this issue with Powerco<br /><br />https://www.powerco.co.nz/Outages</p>tag:status.yorb.tech,2005:Incident/99792302022-05-14T18:00:20+12:002022-05-20T18:01:06+12:00Spark Mobile Phones<p><small>May <var data-var='date'>14</var>, <var data-var='time'>18:00</var> NZST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>17:59</var> NZST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>13</var>, <var data-var='time'>13:21</var> NZST</small><br><strong>Identified</strong> - This issue has been acknowledged by Spark with the following response. We currently do not have an ETA around this<br /><br />Some Spark mobile customers nationwide are experiencing an issue which means they are unable to make or receive VoLTE (Voice over LTE) calls. Landlines and calls to 111 emergency services are unaffected. We apologize to any customers who are impacted. Our team are working hard to resolve the issue as soon as possible.</p><p><small>May <var data-var='date'>13</var>, <var data-var='time'>10:54</var> NZST</small><br><strong>Investigating</strong> - There is currently a large nationwide outage for Spark Mobile phones. We are currently monitoring this situation and will update when an update is provided by Spark. You may have issues making outgoing or receiving incoming calls.</p>tag:status.yorb.tech,2005:Incident/98323082022-04-22T19:09:59+12:002022-04-22T19:09:59+12:00Inspire.Net - Degraded Network Stability & Performance<p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>19:09</var> NZST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>19:09</var> NZST</small><br><strong>Update</strong> - We've have continued testing, the issues with Internet at Inspire.Net appear to be resolved.</p><p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>16:37</var> NZST</small><br><strong>Identified</strong> - We have received reports of network issues impacting clients on Inspire.net networks. This appears to be intermittent, and may present itself as slow internet speeds when browsing, or failure to load websites and other internal and external services over your network. <br /><br />Our Yorb offices are currently impacted by this fault, and this may result is slower than usual service while our teams work through this issue. If you are experiencing any issues and need urgent support, please phone through to our team on 0800 600 606 (Option 1).</p>tag:status.yorb.tech,2005:Incident/95618452022-03-17T15:48:45+13:002022-03-17T15:48:45+13:00Internet Outage - Multiple Inspire Sites<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>15:48</var> NZDT</small><br><strong>Resolved</strong> - We have been notified of a failure at Inspire Net which has now been resolved and all sites are back online</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>15:41</var> NZDT</small><br><strong>Investigating</strong> - We currently investigating an issue for multiple sites offline at around 3.20pm. This appears to be affecting multiple sites using Inspire.Net connections in multiple regions but does not affect all connections</p>tag:status.yorb.tech,2005:Incident/94479132022-03-03T14:07:43+13:002022-03-03T14:07:43+13:00Microsoft SharePoint Outage<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>14:07</var> NZDT</small><br><strong>Resolved</strong> - We have had no further incidents of any issues and Microsoft has now confirmed the issue is resolved.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>12:18</var> NZDT</small><br><strong>Monitoring</strong> - Microsoft is implementing a Mitigation strategy and we have noticed many services are now working. We will continue to monitor the situation.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>11:22</var> NZDT</small><br><strong>Identified</strong> - We have identified this issue as a New Zealand wide issue accessing SharePoint. We are continuing to monitor this situation</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>11:05</var> NZDT</small><br><strong>Investigating</strong> - We are currently seeing reports across NZ of a SharePoint outage with multiple clients affected. We are currently investigating this issue</p>tag:status.yorb.tech,2005:Incident/94402112022-03-02T18:24:45+13:002022-03-02T18:24:45+13:00Internet outages with multiple providers<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>18:24</var> NZDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>14:09</var> NZDT</small><br><strong>Investigating</strong> - We are investigating reports of Internet outages for 2Talk and MyRepublic customers including 2Talk phones being affected. We are investigating the cause of these outages</p>tag:status.yorb.tech,2005:Incident/93675412022-02-21T15:21:51+13:002022-02-21T15:21:51+13:00Yorb Phone Outage<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>15:21</var> NZDT</small><br><strong>Resolved</strong> - We have confirmed that a short telephony service outage occurred and resulted in our systems failing over to our backup service successfully. Service has been fully restored and this incident is now resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>11:56</var> NZDT</small><br><strong>Monitoring</strong> - Our team identified a service issue resulting in our telephony systems failing over to our backup service successfully. Service has been restored to the 0800 600 606 number and our Support Centre are successfully receiving inbound calls. We will continue to monitor this issue. If we have missed your call please dial through to us now on the number above.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>11:48</var> NZDT</small><br><strong>Investigating</strong> - Our telephony systems are currently experiencing a fault impacting inbound calls being connected to our Support Centre. The issue is intermittent, and may result in your call not being connected or a delay in answering your call. <br /><br />Our technical teams are investigating this issue to determine the root cause and restore service as soon as possible. If you need to contact our Support Centre please email us on support@yorb.tech.</p>tag:status.yorb.tech,2005:Incident/92151152022-02-02T15:58:21+13:002022-02-02T15:58:21+13:00Hosted email fault<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>15:58</var> NZDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>10:50</var> NZDT</small><br><strong>Investigating</strong> - There is currently an issue with hosted email, at this stage emails will not be sent or received. We are working to identify and resolve the issue.</p>tag:status.yorb.tech,2005:Incident/90874022022-01-15T18:31:16+13:002022-01-15T18:31:20+13:00Web Servers Down<p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>18:31</var> NZDT</small><br><strong>Resolved</strong> - All systems have been returned to operation.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>18:14</var> NZDT</small><br><strong>Monitoring</strong> - We have located the cause of the fault and systems are currently coming back online. We expect all systems to be operational by 18:30</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>17:31</var> NZDT</small><br><strong>Investigating</strong> - We are currently investigating an issue effecting the web hosting of some websites. Next update 18:00</p>tag:status.yorb.tech,2005:Incident/88606592021-12-16T16:49:56+13:002021-12-16T16:49:56+13:00Microsoft 365 Outage<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>16:49</var> NZDT</small><br><strong>Resolved</strong> - We have confirmed with Microsoft that all services are now functional.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>15:42</var> NZDT</small><br><strong>Monitoring</strong> - Services appear to be restored however we have not received official word from Microsoft yet. We will continue to monitor the situation</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>14:58</var> NZDT</small><br><strong>Identified</strong> - The issue with Microsoft 365 has been acknowledged by Microsoft and is currently being investigated. Further update will be provided when more information becomes available.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>14:38</var> NZDT</small><br><strong>Investigating</strong> - We are reporting issues with people signing into Microsoft 365 online services. We are currently investigating this issue.</p>