Possible call failures or routing issues for newly provisioned DDIs

Incident Report for Yorb Limited

Resolved

Good afternoon,

We have confirmed with the provider that this issue has been resolved and should not have had any flow on effects to client services.
If you beleive this incorrect please contact Yorb so we can investigate your specific situation.

Have a wonderful afternoon,
The Yorb Team.

Posted Feb 12, 2026 - 12:37 NZDT

Investigating

We are investigating a potential issue with our upstream provider which may be causing call failures or unexpected routing behaviour for newly provisioned DDIs with Teams Calling.

If you observe any unusual teams calling behaviour with your DDI setup, please escalate it to Yorb so it can be included in the investigation.
Further updates will be provided as more information becomes available.

Have a great day,
The Yorb team.

Posted Feb 12, 2026 - 11:16 NZDT

This incident affected: Microsoft Services (Teams Voice Services).