Resolved -
Good afternoon all,
We are happy to confirm that Chorus has confirmed the fault with the Wellington Fibre line resolved.
If you or your team are still experiencing any issues, please reach out via:
Your client portal: portal.yorb.tech
Email: Support@yorb.tech
Or by phone: 0800 600 606
We wish you and your teams a wonderful Friday afternoon.
The Yorb Team.
Jun 6, 14:40 NZST
Monitoring -
Good afternoon All,
We are pleased to confirm that Chorus believes they have identified the source of the issue, and while they have not been able to provide an ETA, they have confirmed they have begun implementing a fix.
We are seeing Internet service providers report some connections coming back online as services are gradually rerouted.
If your connection is still down, you can try restarting your router, which may help restore connectivity.
Please note, however, that this will only work if your connection has already been rerouted by Chorus — unfortunately, we don’t have visibility on which connections have been adjusted.
But if you would like assistance with restarting your router, we will be more than happy to assist. Please reach us via 0800 600 606 if you would like to attempt this.
We will continue to keep you updated as we receive further reports.
Kind regards,
-Ben.
Jun 6, 12:42 NZST
Investigating -
Good morning all,
Please be advised that we have been informed of an issue affecting a fibre cable originating from Wellington.
This particular cable service covers areas including Wellington, Kapiti, the Hutt Valley, Palmerston North, and extends to Napier. Some providers are reporting that up to 90% of their connections are currently impacted.
At this stage, we are aware of disruptions affecting mulitple sites/clients:
We are actively monitoring the situation and understand that Chorus is investigating the issue.
We will continue to share updates via our Status Page as more information becomes available.
Thank you for your patience and understanding.
Jun 6, 11:40 NZST